Shipping
Delivery Options:
At UK Cannabis Hub, we use priority shipping services such as EMS, USPS, UPS, DHL, FedEx, Royal Mail & TNT for Signed For 1st Class Delivery. Fully trackable, no signature required upon collection.
Delivery Time:
- Orders placed by 04:00 pm EDT Monday through Saturday will ship the same day (excluding holidays).
- Orders placed after 4:00 pm EDT will ship on the NEXT business day.
- Express shipping is overnight (24 hrs).
- Standard delivery is 2 – 3 business days.
Shipping Fee:
- Standard Shipping is free.
- There is a chargeable fee of £8 for all orders destined for express delivery.
Lost Parcels:
Please contact us if your item has not been delivered within 5 working days within the US or 7 working days for the rest of the world. Include your order ID and tracking number in your message.
Returns & Replacements:
In the unlikely event of receiving the wrong product or a shipment that does not meet your expectations, notify us for an exchange. Due to the nature of the business, all sales are FINAL after dispatch. Cancellation within the time of purchase to dispatch incurs a 10% surcharge.
International Transactions:
Transactions may be international. Ensure your payment method is suitable. Multiple payment options are available.
Tracking Your Order:
Track your order on our website or through your preferred courier’s website. An email with tracking info will be sent upon shipment. Check your Junk Mail folder if you don’t receive it.
Guaranteed Delivery (tracked orders only):
Qualify for a free reship if your order hasn’t arrived within 5 business days. Note: No reship service to Norway, Sweden, Finland, or Kuwait.
Discreet Packaging:
All parcels are discreetly packaged – double vacuum sealed, stealth packaging, and customized packages. Professional wrapping to avoid detection.
Missing Items or Defects:
Report missing items or defects within 24 hours for prompt resolution.
Customer Information Accuracy:
Ensure your email address, shipping address, and phone number are accurate to avoid shipping errors.
100% Risk-free and Safe delivery to both Home and P.O Box Addresses.